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You are the most important person in our office and you will receive our undivided attention. Your work will be handled by staff who will provide personal service to you, when you want it. Let us be your partner who can offer sound business and financial advice by the surest, safest and quickest method possible.

All matters handled by us are treated with strict confidentiality and the high standards of the accounting profession's Code of Ethics. No information about your affairs will ever be released to unauthorized persons.

Our fees are not fixed by the accounting profession. They are based on the time and expertise required for each engagement. Our objective is always to give you as much value as possible for the fee charged. At the initial conference, we discuss the nature of the work to be done for you and the fee arrangement. In addition, we encourage you to discuss fees with us at any time.

Open communication is a vital factor in any good client-professional relationship. Our goal is to communicate with you in a manner that leaves you well informed and comfortable. Feel at ease to discuss your needs and objectives with us. Discuss fees and how your work will be handled, and ask questions about anything you do not understand.

People are the Key
As in your business, we are only as successful as the people we employ. We are continuously on the look out for local people who want to live and work in their home area who have demonstrated their ability through education and work experience.

Each member of our team is fully equipped with the latest in computer technology and training. Most services can be provided either at our office or at your place of business, whichever is more convenient for you.

Clients Served
We serve a great range of clients including those involved in retail, wholesale, construction, automotive, municipal, hospital, charitable organizations, restaurants, forestry operations, professionals and others.

Community Reputation
We have strived to develop a good working relationship with all the banks and lawyers in the area as well as Canada Revenue Agency representatives. We find it is very beneficial for clients to have these people on their side as much as possible. Prospective clients are urged to check out our credentials with bankers, lawyers and present clients.

Bilingual Services
All of our services are provided in both official languages and reports are produced in English and French (or both) depending on the wishes of the client.

Timeliness of Service
Our goal is to complete work when it is required by the client. We take great pride in producing work ahead of schedule. Most clients realize the benefit of having financial information quickly and certainly banks and other lending institutions take notice of this.

Specialized Services
We have on staff a full time income tax specialist. Our tax specialist works very closely with the other tax specialists in the AC Group of independent accounting firms to ensure optimum solutions are obtained in each and every case. We also utilize the services of these other firms in many other specialized areas for the same reason. Please visit the website of the AC Group at www.acgca.ca for more information.

Computer Consulting
One of the fastest growing services which we provide is computer training and consulting. Most clients realize that if they do not move with the latest in office automation that they will soon be left behind by their competitors.

Most clients are already on line with systems designed for their particular needs. These are the businesses that are succcessful, the one's geared for growth. They are all well managed, aggressive and ready to take over when their competition fails.

Our staff have worked with a great number of these businesses to select the proper equipment and software to train their owners and their staff on a variety of programs.

The cost to computerize your accounting and information systems has decreased over the past several years and businesses now just can not afford to go without.

Concerns and Complaints
We will absolutely respect the confidential nature of our working relationship.

We will agree to a delivery date for our service and do everything within our power to meet or exceed that promise.

As a client of our firm you will be appreciated and never be taken for granted.

We need to hear your concerns and complaints and welcome your compliments. This feedback is crucial for us to improve.

We will take time to explain your position so that you will truly understand your situation.

Allen, Paquet & Arseneau LLP